Terms and Conditions  

Acceptance of Terms & Conditions

Changes to Terms & Conditions

Membership and Billing

• Free Trials  
  Free trials are only available to new subscribers of the DVD Rental System service. Previous subscribers or trialists of DVD Rental System do not qualify for a free trial. Only one free trial may be redeemed per household and a free trial may not be combined with any other offer. You must have Internet access and a valid credit/debit card to redeem a free trial offer. People who break this rule will be charged the monthly subscription, without notice, for any additional trial taken.
  
  Upon registering for your free trial, your credit card will be authorized for approximately three months of service. No charges, however, will be made against the card unless you do not cancel prior to the end of your free trial period or you do not return movies before the end of the trial.
  
  The free trial will end once you have rented the maximum allowed movies for the trial period or at the end of the period of your trial, whichever is reached first. The movie limit for your trial period is displayed in the "My Account" section. You may choose to become a full member at any time during the free trial period.
  
  We will begin billing your credit card for monthly subscription fees for the DVD Rental System service once you have rented the next movie after your maximum allowed or your trial period has ended, whichever is reached first, unless you cancel prior to the end of your free trial and return the movies before the end of the trial. We will continue to bill your credit card on a monthly basis for the DVD Rental System service until you cancel.
  
  You must cancel your account and return all movies before the end of your free trial period to avoid charges to your credit card. For instructions on how to do this, see the section on 'cancellation' below.
  
  DVD Rental System reserves the right to change the free trial offer without notice.
   
• Billing
  As a subscriber to DVD Rental System, you agree that we are permitted to charge your credit card a monthly subscription fee and any other charges you may incur in connection with your use of DVD Rental System. The subscription fee will be billed at the beginning of your subscription and on each monthly renewal thereafter, unless you cancel your membership or we terminate it. The maximum number of rentals for a subscription period is shown in the package information section and also in the "My Account" section. 
  
  All fees and charges are non-refundable. We may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email. If you want to use a different credit card or if there is a change in your credit card validity or expiration date, you may edit your credit card information by clicking on the "My Account" button, available at the top of most pages of the DVD Rental System Web site. If you have not cancelled your subscription and your credit card expires we reserve the right to automatically change the expiration date on your credit card.
   
• Annual Membership  
  A discounted annual membership is available for each subscription package. The fee is charged for one year's subscription in advance. We do not provide refunds or credits for any partial annual subscription period.
   
• Automatic Renewals  
  Your DVD Rental System subscription will be automatically renewed each month. For your convenience, we will charge the regular subscription fee to the credit card you provide to us during registration (or to a different credit card if you change your account information). Your membership will automatically renew for successive periods' subscriptions, without prior notice to you, unless and until you cancel your membership or we terminate it. You must cancel your membership before it renews in order to avoid billing of subscription fees to your credit card.
   
• Expired or Invalid Credit Cards  
  The terms we agree with you are dependent on a valid credit card being available for charging each month. Should your credit card expire, or reach its credit limit, we will send you a reminder to that effect.
  
  If you do not update your card details and continue to keep your rented discs you will be charged at the rate of $1.50 per day for each disc not returned. This is to allow us to continue to provide a high level of service to other members.
  
  If you have any difficulties with your credit limit, then we advise you to freeze your account (discs must be returned before freezing takes effect) and unfreeze when funds become available.
  
  In all circumstances you must return the discs to us when you fail to make payment, to avoid unnecessary charges and potential legal action.
   
• Delivery and Return of Movies  
  We currently use the United States Postal Service (U.S.P.S.), First class postage prepaid, to deliver and return the movies you order. Actual delivery times may vary for you depending on (I) our stock availability, (II) your delivery address, (III) when you make your selection and (IV) circumstances impacting delivery by the U.S.P.S. Any delays in the U.S.P.S. delivery times are outside the control of DVD Rental System. DVD Rental System, therefore, is not responsible for U.S.P.S. postal delays or misdirected mail. It is your responsibility to ensure that your address has been entered correctly, including your zip code. If you change address, you must update your address details in My Account to ensure that no movies are sent out to the wrong address. Please ensure this is done before you move as you will be liable for any movies posted to the wrong address. You may wish to use our Freeze facility during your move.
  
  You agree to treat the movies and their associated packaging with the utmost care at all times. You agree that you may need to compensate DVD Rental System for any movie lost or returned in an unacceptable condition (beyond reasonable wear and tear) - and that you allow DVD Rental System to charge such compensation to your credit card. We will notify you of any such charges. Should a member withhold payment and fail to return movies when requested, then DVD Rental System will pursue the member for the cost of these movies and all associated legal and recovery expenses.
   
• Movies Lost or Delayed in the Mail  
  If a movie is delayed or lost in the post this should be reported using the "Report a Problem" link. If the movie has been lost in return, a form declaring mail delivery loss will be sent to you for completion. A receipt of mailing should be attached if this was obtained from a Post Office when the movie was returned. If you have been affected by a postal delay or loss we recommend that you obtain a receipt of mailing for any further movies returned by you. A receipt of mailing must be attached to the form declaring mail delivery loss for second or subsequent losses. For any movie reported missing, the form declaring mail delivery loss must be returned within 7 days, otherwise you will be charged the full recommended retail price of the movie. Any fraudulent declarations will result in termination of your account and immediate and full prosecution.
  
   
• Cancellation  
  As noted above, you may cancel your subscription to DVD Rental System at anytime. It is essential to cancel your membership no later than the day before your next payment date, so that you are not charged for the next month's membership, and before returning your last movie so that we do not send another.
  
  It is also essential to cancel via the web site to ensure that your payments are ceased in the proper manner. Please note the onus is on you to cancel.
  
  To cancel, click the "My Account" tab and follow the instructions under the heading "Cancel My Membership." We do not provide refunds or credits for any partial monthly or annual subscription periods. Upon cancellation, you must return any outstanding movies to DVD Rental System prior to your next payment date, getting a receipt of mailing as proof of return. If the movies are returned after your next payment date you will be charged for the next month's subscription  (We allow 2 days to compensate for any postal delay). Failure to return such movies will result in your credit card being billed for such items. If we have sent a movie to you that you have not received, you must notify DVD Rental System of this within 7 days of it being dispatched and before cancelling, otherwise you will be billed for the item.