Frequently Asked QuestionsIf you have a question not addressed here, please contact Customer Service.Registration Queries
Getting StartedTechnical Problems
Account Queries
Subscription Queries
Damaged Discs
Mail Queries
General Movie Questions
Miscellaneous
Why should I choose demo.dvdrentalsystem.com over other online rental companies? demo.dvdrentalsystem.com has over 2,500 movies, TV series, documentaries and music titles (growing daily) for you to choose from. In addition, if there is a movie you would like that we don't currently stock, our "Request a Movie" service will allow you to order any movie available on VCD or DVD. Our Ultra plan at {$brand.currency}19.99 per month for 4 movies at a time, is the best value plan around. We also have plans for lighter users starting from {$brand.currency}9.99 per month. Our web site is user-friendly and continually updated. We use First Class postage both ways. We offer a very responsive customer service, by email or phone. demo.dvdrentalsystem.com's most popular subscription plan at {$brand.currency}13.99 represents a saving of over {$brand.currency}10 per month for every member watching an average of 2 movies per week. This figure does not even take into account additional savings experienced by demo.dvdrentalsystem.com's members due to our 'no fees and no due dates' policy - reported to account for almost 25% of typical video store profits. View all available plans. We love movies too and we want ALL movie watchers to enjoy a better entertainment experience. Which credit cards does demo.dvdrentalsystem.com accept? demo.dvdrentalsystem.com accepts Visa, Mastercard, American Express and Discover credit cards. We also accept debit cards issued from Visa or MasterCard logo. 
Can I pay by check? At this time we are unable to accomodate traditional check-in-the-mail payments, money orders or purchase orders. We do accept debit cards issued from Visa or MasterCard, and all major credit cards (Visa, MasterCard, American Express and Discover). How safe is my credit/debit card? We use SSL (Secure Sockets Layer) technology to encrypt the personal information you enter whilst registering. This ensures that none of your personal information can be read by any third party. As a result, you can be assured that sending your credit/debit card over SSL is safer than paying for your shopping at the grocery store! If it's a free trial why do I have to enter a credit/debit card number? We require a valid card for every subscriber regardless of their current billing status. This is to verify your identity and to ensure any potential subscriber is over 18 years of age. Your credit/debit card will not be charged during your free trial. How long is the free trial? The standard free trial lasts for 14 days or until you have rented 8 movies, whichever comes sooner (see "My Account" for details of your specific trial conditions). The free trial will end once you have rented the maximum allowed movies for the trial period or at the end of the period of your trial, whichever is reached first. You may stop your free trial and become a full member at any time. Just choose "My Account" then "Upgrade to full membership now". You will be charged for one month's subscription and will be sent any additional movies. Why does it say my credit card details are invalid when I know they are valid? You may have a problem with cookies on your computer. Click here for more information. I'm having trouble logging in. If you have forgotten your password, we can send it to the e-mail address that you subscribed with. Use the "Lost Password" link when you log on/sign in. If the Login link does not show please Login here. I know my password, but I'm still having trouble logging in. You may have a problem with cookies on your computer. Click here for more information. Problems with Cookies. You may experience problems if you are using a browser (e.g. Internet Explorer) which restricts the use of cookies (text files) by our web site. If you are using IE6 you will have to allow a 'low level' or 'unrestricted' use of cookies in the Privacy option. In your browser, click on "Tools", "Internet Options" and then "Privacy". Move the slider to "Low" or "Accept All Cookies". Once our 'cookie' has been placed on your computer, you will be able to revert to your original 'privacy' settings. I've forgotten my password. If you have forgotten your password, we can send it to the e-mail address that you subscribed with. Use the "Lost Password" link when you log on/sign in. Is my internet browser compatible with demo.dvdrentalsystem.com? Our website is compatible with most internet browsers. Browsers that we know are not fully compatible are: Safari Browser for Macintosh systems Set-top Browsers If you are experiencing problems with these browsers, please try another. Here are the links to websites of common internet browsers: Internet Explorer Netscape Navigator If you are still experiencing problems, please contact Customer Service. When I try to change my account details I get an error message saying "The page could not be displayed" or "Cannot find server". If you are able to refresh the page, it may be a problem on your computer. Rebooting your computer should fix the problem. How do I cancel my subscription? Log in, click on "My Account" then choose "Cancel Membership" and follow the instructions. It is essential to cancel your membership no later than the day before your next payment date and before returning your last movie so that we do not send another. You must return all remaining discs after cancelling, getting a receipt of mailing as proof of return, to ensure that you are not charged for another month's subscription. (We allow an extra 2 days for return of movies beyond the next payment date.) What is my next payment date? To check on your next payment date, click on "My Account". Can I freeze my account when I go away on vacation or a business trip? If you are going on vacation or away on business you can freeze your account up to twice a year, for no more than 60 days in total. (This facility is for full members only.) No movies will be sent to you and you will not be charged during that period, but please note that all movies must be returned before the freeze takes effect. To freeze your account, click on "My Account" then choose "Freeze Your Account". How do I change my subscription level? Log in, click on "My Account" then choose "Change Plan". You can then choose the plan you would like. You will be charged the new subscription amount less any unused portion of your previous subscription and your next payment date will be advanced by one month. You can change your plan at any time. View our full plan range, starting at just {$brand.currency}9.99. What subscription plans do you offer? We offer a wide range of plans starting from only {$brand.currency}9.99 View our full range of packages. How do I rent a movie? To add a movie to your Rental Queue you can find the movie you want by searching for the title or choosing from our collections, then click on "rent". You can have up to 100 movies in your queue. We recommend you put at least 10-15 movies in your Rental Queue to begin with and "top up" regularly, to ensure that there are no delays in sending movies to you. Once you have about 10 movies in your queue you will automatically be sent the first available movie. Why are movies not sent in the exact order I have chosen? We cannot guarantee the exact order of sending as this depends on availability of discs for a particular movie. We send the next available movie from your queue. What can I do to ensure I receive a series of movies in the correct order? If you want to watch a series of movies in a precise order we recommend that you add one at a time to your Rental Queue. When one has been dispatched, the next can be added to your queue. How can I become a full member? To become a full member choose "My Account" then "Upgrade to full membership now". You will be charged for one month's subscription and will be sent your additional movies if you have chosen a plan with a higher number of Movies On Hand. I have signed up for a free trial for the Mega or Ultra plan but I am only getting 2 movies at a time. During the free trial period you will receive 2 movies at a time. As soon as your trial period ends, if you have chosen the Mega or Ultra plan you will then receive your additional movies. If you would like to receive your full quota of movies now, you can become a full member before your trial ends. Please choose "My Account" then "Upgrade to full membership now". You will be charged for one month's subscription and will be sent your additional movies. I only wanted the free trial. Why have I been billed? If you cancel your subscription before the end of the free trial period and return your movies, there is no charge. If you have not cancelled when your free trial ends, you become a full member. There is no tie-in period, and you can cancel at any time. If you have not sent your movies back or we have not received them then you will also be billed. How do I become a full member after my free trial ends? You will become a full member automatically at the end of the free trial period. I have referred a friend to demo.dvdrentalsystem.com. Do I get anything in return? Yes! Provided you follow the "Tell a Friend" procedure. What day of the month will I get billed? On the same day of the month that you became a full subscriber. *Click here to view all available plans. How do I change my e-mail address or credit/debit card details? You can edit all the personal information we hold for you in the "My Account" section. My subscription was suspended due to a problem with my credit/debit card. How can I restart my subscription? In the event of your subscription being suspended due to a billing problem, the billing system will automatically mail you and inform you. You must then logon to update your card details and re-activate your account. What are the terms of my current subscription level? You can check using the "Terms & Conditions" link at the bottom of our Home Page. What is the maximum number of rentals for a subscription period? The maximum number of rentals for a subscription period will be shown in the "My Account" section for your package or click here to view plan details. Can I rent a movie without becoming a subscriber? No. Only subscribers of demo.dvdrentalsystem.com can use the service. Why do I have to give you my email address? Your email address is important to us as it is how we will correspond with you regarding your subscription. Rest assured that we will not sell, rent or otherwise disclose your email address to third parties. I received a scratched or damaged disc. What do I do? Click on Report a Problem. on the View Rental Queue page. You can then select from the list of problems and follow the instructions to report the problem to us. The movie I rented is unplayable. Please try cleaning the disc with a soft non-abrasive cloth, wiping from the center to the outer edge in a straight line. Do not wipe the disc in a circle as this will damage the playing surface. If you are still having problems go to the Report a Problem. page and report the movie as unplayable. All damaged or unplayable discs should be mailed back to us at your earliest convenience. Your account will show you have this disc until we receive it back. I have damaged a disc. What do I do? We regret we will need to charge you for the disc. Please go to Report a Problem. What happens if a disc is lost in the mail? We are aware that a disc may occasionally be lost during the shipping process through no fault of the customer. Therefore, we will not charge you and you will be sent a replacement movie. However, if it becomes obvious that the postal service in your area is excessively unreliable, we may have to cancel your subscription. If you think a disc has been delayed or lost in the mail for more then 4 business days, please go to Report a Problem. I've had several movies lost in the mail recently. What should I do? We recommend contacting your local post office and telling them the problems you've experienced. You should also contact Customer Service and provide us as many details as you have available. Why does the customer need to contact the post office? The post office requires that you file certain problems directly with them as demo.dvdrentalsystem.com cannot do this on your behalf. They will usually give you a reference number that will be used to track the problem. I'm experiencing unusual mail delays. What should I do? Contact the post office. Unfortunately the post office does not allow us to perform this task on your behalf. I've lost the prepaid return envelope and/or the protective case. How do I return the movie? Assuming you have only lost the prepaid envelope, please return the movie and its protective case to the following address:
Online DVD Rental System Demo If you have lost the protective case as well as the prepaid envelope, it is your responsibility to ensure the movie is adequately packaged for transit. Any damages occurring as a result of poor packaging will be chargeable. P.O. Box 6447 Columbia, MD 21045 I returned a movie but according to my queue, demo.dvdrentalsystem.com hasn't received it. Although movies are returned by First class mail, the postal service do not guarantee next day delivery. First class mail can take between 3-5 days in certain circumstances. However, it's possible that the movie has been lost in the mail. Please allow 4 business days after mailing the movie. If the movie has not been received by us after this time, go to Report a Problem. I've lost a movie. What do I do? We regret we will need to charge you for the movie. Please go to Report a Problem. I reported a movie as lost but have now found it. What do I do? If you've found a movie that you previously reported lost, please send the movie back to us so we can update your account. The title will be removed from the Lost discs section. According to my queue, a movie has been dispatched to me but I have not received it. Although movies are sent out by First class mail, the postal service does not guarantee next day delivery. First class mail can take between 3-5 days in certain circumstances. However, it's possible that the movie has been lost in the mail. Please allow 4 business days from the date sent then go to Report a Problem to let us know that there has been a delay. I sent back a personal disc accidentally. How do I get it back? Please email Customer Service and we will do our best to locate it for you. If you return discs in non-DVD Rental System packaging or envelope, please enclose your name and address so we can update the appropriate account. Do you ship to my country? At present we ship within the U.S. only. However, we will be expanding to Canada in the near future. Please e-mail Customer Service if you live outside the U.S. and are interested in our service. Are the movies sent by First or Second Class mail? The movies are sent via First class and pre-paid First class on return. How long does it take for my movie to be sent to me? This depends on the availability of the title. DVD Rental System takes great pride in the amount of stock we have access to. Most movies are dispatched the same day by First class mail. What do I do if I receive the wrong movie? Please go to Report a Problem and return the disc with a note. I want a certain movie but you don't appear to have it. We will order any movie requested, if it has been released. Please use our Request a Movie service. This service is available to members only (left hand menu option). I am having difficulty viewing an NTSC format DVD. Some of our DVDs are in NTSC format. All DVD players sold in the U.S. are capable of playing both PAL and NTSC discs. Most DVD players will automatically display the picture output of discs in either format, so you should enjoy pictures in full color. However, if you obtain normal audio and a stable black and white picture from a color program, you may only need to change a simple setting within the "Set Up" menu on your DVD player - check the operation manual for your player. If you experience difficulty in obtaining a color picture signal, it may be that your TV is incapable of receiving an NTSC picture signal - check the operation manual for your TV or consult your audio-visual hardware supplier. Can I purchase your previously-viewed movies? From time to time, we do sell on our previously-viewed stock. We do not offer the ability for our subscribers to directly purchase these discs at this time. What is an Aspect Ratio? The relationship between the width of a movie image and its height is known as its aspect ratio, and from the early days of film until the early-1950s, almost all films had a standard aspect ratio of 1.33:1. In other words, the film image was 1.33 times as wide as it was tall (another way to denote this is 4x3, meaning 4 units of width for every 3 of height). This is the same shape as the conventional TV screen. Today, widescreen dominates filmmaking in a variety of aspect ratios. But there are two ratios that are by far the most common: Academy Flat (1.85:1) and Anamorphic Scope (2.35:1). In the case of Academy Flat, the film is 1.85 times as wide as it is tall. Anamorphic Scope is even wider, 2.35 times as wide as it is tall. What is Anamorphic Widescreen? Do I need a widescreen TV to view these DVDs? Anamorphic widescreen is a special feature of a DVD, that means the video on the disc diplays at a higher resolution. If a widescreen film is recorded on DVD in the anamorphic format, a Digital TV can "unsqueeze" the video image contained on the disc, so that it fills the full width of the TV screen, while retaining a high vertical resolution. You can view these DVDs if you don't have a widescreen TV, but ensure that the DVD player is set to standard "4x3" TV mode. The DVD player will then display the picture, letterboxed, with black bars top and bottom. Many DVDs have Dolby Digital and DTS soundtracks. Will they work with my TV/DVD player? Many DVDs offer a choice of sound formats including Dolby Digital and DTS (Digital Theater Systems). The sound is encoded on the DVD so you will need a decoder to experience the full surround sound effect. However, all DVD players will deliver conventional stereo sound without a decoder. I have reviewed a movie but it is not showing on the website. Once you have reviewed a movie we check that it is a reasonable length of review and suitable for displaying on the website. This may take a few days. Once we have confirmed its suitability, it will be displayed. If you make a change to the review, it will go through this checking process again. Why are some titles currently unavailable? demo.dvdrentalsystem.com may have stocked copies of the title in the past but, if these have been lost in the mail or taken out of circulation due to damage, there may no longer be any copies of the title in stock and none available for purchase. These titles will re-stocked as soon as supplies become available. Why should I rate movies? When you rate a movie, everybody wins. Other subscribers can see how good a movie is, we get to understand what movies you like, and you get recommendations from us tailored to your tastes! The status of a movie in my queue is "Coming Soon". What does this mean? It means the movie has not yet been released. As soon as it is released, it will switch to the "Queued" status. You changed the release date of a movie. Why? From time to time, despite the best planning, movie producers need to delay the release of an already announced movie. This can be for any number of reasons, and is outside of our control. |
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